Shipping policy

SHIPPING POLICY

Thank you for shopping at Elarumi! Here is everything you need to know about our shipping and delivery process.

1. Order Processing Time
All orders are processed and handed over to our shipping carriers within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a shipment notification with a tracking number as soon as your order has shipped.

2. Shipping Rates & Estimated Delivery Times
We currently offer Free Shipping to the United States and the United Kingdom for all orders.

* Standard Insured Shipping (Free): 3 - 15 business days

Please note: Delivery times are estimates and start from the date of shipping, rather than the date of order. Transit times may vary depending on destination postal services, weather conditions, or customs clearance.

3. Order Tracking
When your order has shipped, you will receive an email notification from us including a tracking number to monitor its status. Please allow up to 48 hours for the tracking information to update in the system.

If you have not received your order within 20 business days of receiving your shipping confirmation email, please contact us at support@elarumi.com with your name and order number, and our team will assist you immediately.

4. Customs, Duties, and Taxes
Elarumi is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Shipping Address Accuracy
Please double-check your shipping address before finalizing your purchase. We are not responsible for orders delivered to an incorrect address provided by the customer. 

6. Contact Us
If you have any further questions about our shipping policy, please contact us at:
Elarumi
Email: support@elarumi.com
Address: 11460 Pagemill Rd, Dallas, Texas 75243, United States