Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Cosmetics & Beauty Products Policy
Due to hygiene and safety standards, all beauty, skincare, and personal care items must be completely UNOPENED, UNUSED, and with the original protective seal intact to be eligible for a return or refund. Used or opened beauty products cannot be returned under any circumstances.

Damages, Defects, and Incorrect Items
Please inspect your order upon reception. If your item is defective, damaged, or if you received the wrong item, you MUST contact us within 48 hours of delivery at support@elarumi.com. Please include clear photos or videos showing the issue along with your order number. 

Please note: Our policy does not cover damages caused by accident, misuse, improper care, normal wear and tear, or failure to follow product instructions.

Return Shipping & Fees
To start a return, contact us at support@elarumi.com. If accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without prior authorization will not be accepted. 

Customers are responsible for paying their own return shipping fees unless the return is due to a verified seller error or defect upon arrival. Original shipping fees are non-refundable.

Non-returnable Items
Certain types of items cannot be returned, including perishable goods, customized or personalized products, opened personal care products, and hazardous materials/flammable liquids. We also do not accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period
If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must still be unused, unopened, with tags, and in its original sealed packaging.

Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@elarumi.com.